VoiceTrics automatically reviews patient calls against your clinic's standards: it shows where front-desk conversations can improve, why patients don't book, and how much revenue the clinic is leaving on the table.
All data processed in RussiaNobody listens to the calls — no manager has time for hundreds of recordings.
It's unclear at which point in the conversation enquiries stop turning into bookings.
You have conversation standards, but no visibility into how they hold up in practice.
There's nothing to coach on: no specifics about what actually worked and what didn't.
Call recordings are uploaded and processed automatically — with no manual routine.
The VoiceTrics engine transcribes the call and analyses it against your clinic's standards.
A score, the reasons behind lost bookings and ready-made analytics — in the app and in Telegram.
The VoiceTrics engine is tuned for dental calls: the 0–10 score is computed from a checklist, not invented by the model. Plus an explanation of why the score came out that way and 2–4 quotes from the conversation as evidence.
Enquiries that never turned into a booking, sorted by what they were worth. You see straight away what to look at first.
Discipline (following the script) and effectiveness (actual quality), booking conversion, objection handling, upsell. You can see where the script is followed to the letter and the booking still doesn't happen — that is the coaching point. Compare score against conversion.
The funnel: enquiries → qualified → bookings → lost. Reasons for lost bookings and a breakdown by enquiry value — the whole clinic on one screen.
Sales, service, complaint, emergency, still deciding. Service calls and complaints don't drag down sales KPIs: every type is scored on its own criteria.
A weekly digest for the director covering the whole clinic, and a personal report for each employee — what went well and what to work on. Nobody has to log in.
Patient calls are personal and medical data (Russian personal-data law 152-FZ, medical confidentiality). That is why speech recognition and AI analysis run inside the Russian perimeter, with no transfer abroad. And for maximum privacy VoiceTrics can be deployed entirely on-premise — on the clinic's own hardware.
Deployed on the clinic's own hardware — transcription and analysis run without an internet connection and data never leaves the perimeter. Available on request, for clinics with the strictest privacy requirements.
Recognition and analysis run on Russian cloud infrastructure (Yandex, Sber). Data stays in Russia — no VPN, no cross-border transfer.
OpenAI and compatible providers — if a clinic deliberately chooses them for maximum quality. The only mode where data leaves the country; switched off by default.
VoiceTrics helps the manager see the whole picture, and gives the team clear, timely feedback.
Every front-desk employee gets a personal summary with recommendations and examples from their own conversations. Skills grow faster, without waiting for the next review with the manager.
VoiceTrics flags not only what could be improved, but also the calls that went well: a booking won, objections handled properly, the right questions asked. The team's best practices become visible and help new hires get up to speed faster.
Every call is analysed against the same criteria, configured to your clinic's standards. Each score comes with an explanation and examples from the conversation. Inappropriate behaviour from the caller is recorded separately and doesn't count against the employee.
We adapt the integrations to each clinic — just tell us what you use.
| CRM | VoiceTrics |
|---|---|
| Stores client records, deals and tasks | Analyses what was actually said |
| Shows the funnel stage | Shows why the patient did or didn't book |
| Records that a booking happened | Shows how enquiries are handled |
| Manages the sales process | Shows where the clinic loses bookings |
A CRM answers WHAT happened to an enquiry. VoiceTrics answers WHY it happened in the conversation.
The real interface, on processed calls.
Enquiry list — score, profile, type, reason the booking was lost
Call card — checklist, summary and recommendations
Clinic overview — enquiry funnel and lost revenue
Front-desk analytics — conversion, strengths and coaching points
An interactive demo on test calls — opens without signing up. The product interface is in Russian.
Download the app and process your own recordings — the analysis runs on your clinic's real calls.
Download for Windows14 days free · no key, no signup
A 15-minute conversation is analysed in the same depth as a two-minute one — and costs the same. You pay per call, not per minute, so the bill is always predictable.
For a single clinic
up to 500 calls per month
No long-term commitment. Billed monthly.
Start free trialFor a clinic with high call volume
up to 1,000 calls per month
For the first 10 clinics. The price is locked for 12 months, then $130/mo.
Start free trialFor a group of clinics
Unlimited call volume
Priced individually, based on the number of locations and the expected volume.
Contact usCalls beyond the limit — $0.11 per call. Analysis continues automatically. If your volume regularly exceeds the limit, we'll put together custom terms.
Leave your contact details and we'll send you a key.
We'll send the key within one business day.
Message us directly on Telegram — we reply fast.
Message directly →
or by email: denis@voicetrics-app.ru